Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
If you see a coin stuck in your car door handle, you’d better call the police
When you were heading toward your car, did you ever notice a coin lodged in the door handle? It’s an odd and perplexing sensation. Many have come to this conclusion after wondering if this was merely an odd accident or if it had some sort of significance. It turns out that burglars can enter cars covertly using this method. Hold on tight, because I’m going to show you how to apply this smart approach to defeat those bothersome auto thieves. We’re going to learn how to perform our own auto security, so hold on tight!
Thieves of smart cars typically choose the side where the passenger is seated when inserting tiny coins into the door handles. That being said, why is the passenger side door buttoned? The problem is that when you attempt to use your key for the central locking, it completely malfunctions. Why? You can’t fully secure your automobile because that seemingly innocuous penny got jammed in the passenger door.
Let’s introduce some mystery now. Car thieves are not just hapless snatchers; they have a more sinister agenda. The burglar might be close by, lurking in the shadows, waiting for you to give up or become preoccupied as you struggle with your key to unlock your car.What should a car owner who is handy with DIY projects do if they believe someone has tampered with their car door? Fear not—here are some helpful do-it-yourself suggestions to prevent the vehicle thief from obtaining it:
Leave a Reply