Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Celine Dion’s Son at 23: From Balding to Stunning — You Won’t Believe His Transformation
René-Charles Angélil, Celine Dion’s son, has changed a lot as he’s grown up.
He now looks a lot like his late father and seems older than he really is, according to people online.
His look includes a beard and signs of balding.
Celine Dion was married to René Angélil for 21 years. He sadly passed away in January 2016 after a long fight with cancer. He was 73 years old when he died at their Las Vegas home.
Angélil left behind his wife, Celine Dion, who won five Grammy Awards and whom he married in December 1994. They had three children together. In the years following, Dion has also shared her own health challenges.
In an emotional Instagram video from December 2022, Celine Dion revealed she was diagnosed with a rare neurological disorder called Stiff Person Syndrome. She announced the cancellation of her European tour because of her condition and shared her deep sadness over this difficult decision.
Despite losing her long-time spouse and dealing with her illness, Celine Dion has stayed strong, thanks to the support of her three sons: René-Charles, and twins Nelson and Eddy, who are 13. René-Charles, born in January 2001, is her eldest child.
René-Charles Angélil has been in the spotlight since he was a baby, often seen with his famous mother, Celine Dion. From being photographed as a baby to growing into a young adult with a beard, his transformation is striking.
René-Charles at Six Months Old
At just six months old, René-Charles was baptized in July 2001 in Montreal, Quebec. Photos of him with his parents leaving the Notre-Dame Basilica captured the moment.
As a baby, René-Charles had a round face with soft, rosy cheeks and bright, curious eyes. His light brown hair was fine and sparse. He wore a simple, white outfit with delicate patterns for his baptism.
In the next image, René-Charles, held lovingly by his world-famous mom Dion, looked curious and content. The photo perfectly captured a tender moment between mother and son.
René-Charles at 15 Months Old
In March 2002, during a family outing in New York City, René-Charles was seen with his mom and dad once more. Dressed in a cozy navy blue coat and matching hat to stay warm in the chilly weather, he looked snug and happy. His parents stood proudly beside him, reflecting their joy and unity as a family.
René-Charles at 20 Months Old
By September 2002, during a casual day out in Paris, René-Charles had grown noticeably. At 20 months old, his light brown hair was a bit longer, framing his face more fully. His features were becoming more defined, showing the growth and changes from his earlier baby days.
**René-Charles at Six Years Old**
In March 2007, René-Charles was seen with his mother at Disneyland. Standing next to Celine Dion at the “Sleeping Beauty” castle, both looked thrilled and joyful, capturing a fun moment in his childhood.
As a new parent, Celine Dion shared in an interview, “I love being a mom—it relaxes me to read stories, do finger painting, and play with Play-Doh. People might find it hard to believe, but I really do have a normal life.”
René-Charles at Seven Years Old
In May 2008, René-Charles was seen on a family outing in Paris, leaving the Four Seasons George V hotel with his parents. Holding his mother’s hand, his long brown hair was neatly parted on the side, and he looked happy and excited.
René-Charles at 17 Years Old
René-Charles celebrated his 17th birthday with Dion in January 2018. Wearing glasses, he looked both sophisticated and stylish in a light gray dress shirt paired with dark trousers, reflecting a polished and put-together look. His mother, dressed elegantly in a yellow dress, stood beside him with a proud smile.
René-Charles at 18 Years Old
In January 2019, René-Charles marked his 18th birthday with a heartwarming celebration alongside his mother, Celine Dion. Dion shared a touching Instagram post, capturing their close bond as she embraced him. Both looked joyful and content, highlighting the special moment as René-Charles stepped into adulthood.
René-Charles at 23 Years Old
At 23, René-Charles Angélil made a notable appearance at the Grammys alongside his mother, Celine Dion. Sporting a full beard, he radiated confidence and maturity. In a memorable moment, he also posed with Dion and Taylor Swift, showcasing his growth into a poised and self-assured young man.
Celine Dion’s son has changed a lot since his childhood. He now sports a more rugged look, having moved away from his signature long hair.
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