A wealthy young woman makes fun of the janitor at her father’s company, and he decides to teach her a lesson she will never forget.
Danielle Grobber had always gotten what she wanted. She was pretty, smart, talented, and very, very rich. At least, her father was very rich, and she always thought his money belonged to her.
Danielle, or Danie, as her friends called her, was a bit spoiled, but she usually used her charm and bright smile to get out of trouble. Then she crossed a line, and her father gave her a lesson she would never forget.
Danielle was excited to go on a two-week vacation to the Caribbean. She had convinced her father to take her shopping, even though she didn’t really need anything; she just loved spending time with him.
Unfortunately, her dad had to skip their lunch to handle some urgent matters. So, Danielle wandered around until she found a famous fast food restaurant. She ordered a burger, fries, a large soda, and an apple pie.
After getting her food, she walked back to her dad’s building, which had a nice lawn with trees, benches, and fountains. She sat down to eat while texting her friends on her phone.
When she finished, she wiped her mouth, crumpled the napkin, and put on her lipstick. Then she got up and walked away, leaving the trash on the bench.
A voice suddenly stopped her. “Excuse me, miss!” it said. “Please pick up your trash and throw it in the bin.”
Danie turned around and saw a thin old man in a janitor’s uniform who was sweeping the path. “Excuse me?” she asked. “Are you talking to ME?”
“Yes, young lady,” he replied. “This park is for everyone who works here, and it’s not fair to leave trash behind.”
“I don’t clean up!” Danie said proudly. “People clean up for me. People like you—the servant class. Isn’t that your job? So just do it!”
The elderly man turned red. “Young lady,” he said. “My job is to keep this building and garden clean, but what you did is rude…”
Danie interrupted him. “You work for my father, so you work for me! If I tell you to clean up, you clean up. If I tell you to lick my shoes, you do that too, or I’ll get you fired!”
Just then, Danie heard a loud voice: “DANIELLE!” She turned to see her father looking very angry. “Who do you think you are?” Jack Grobber asked. “How dare you treat this man poorly? He has worked for me for over 20 years, and he has a family!”
“Daddy?” Danie said in her sweetest voice. “Please don’t be mad! I’m so sorry!” But her father saw a hint of mockery in her smile. Danie thought she would get away with it, just like always.
“Apologize to Mr. Terence, Danielle,” Jack ordered. He watched as she turned to the janitor, trying to act charming, but he knew it was fake.
Jack thought, “It’s my fault. I have to fix this!” But how could he change a lifetime of being spoiled and teach her about respect and responsibility?
Then he had a great idea. “Mr. Terence, you look tired!” he said. “I think you need a vacation!”
Mr. Terence smiled and shook his head. “My wife says the same, Mr. Grobber, but I’m saving my vacation days for Christmas with the grandkids!”
“That’s okay, Mr. Terence,” Jack said. “I’m giving you two weeks off and an all-expenses-paid trip to the Bahamas for you and your wife!”
Mr. Terence was shocked. “Sir? The Bahamas? But who will do my job?”
“Don’t worry, Mr. Terence,” Jack said with a smile. “My daughter Danielle will be happy to do your job while you’re away to make up for how she treated you.”
“WHAT?” screamed Danie. “Are you crazy, Dad? I’m going on vacation!”
“Not anymore,” Jack said. “Mr. and Mrs. Terence will go instead, and you will take his place while he is away.”
“YOU CAN’T DO THIS TO ME!” Danie yelled. “I’m not a janitor! Cleaning toilets? Sweeping? Picking up trash? I won’t do it!”
“Yes, you will,” her father said coldly. “If you don’t, I’ll cut off your allowance and take away your convertible…”
“It’s MY car!” Danie cried.
“No, Danielle,” Jack said softly. “It’s MY car. I pay for it all. Everything you have is because of me. It’s time you learn how hard people work for every dollar.”
Danie knew her father well, and she could see in his eyes that she had crossed a line. He would not change his mind!
“You start on Monday,” Jack told her. Then he turned to Mr. Terence. “You should go home and pack! Enjoy your trip!”
On Monday morning, Danie showed up in her uniform, ready to clean and sweep. By the end of the day, she was exhausted, her pretty nails were ruined, and her soft hands were sore.
When Mr. Terence returned from the Bahamas with a nice tan, he told Mr. Grobber that Danielle had done a great job keeping everything clean—no trash in the garden!
From then on, Danie never disrespected anyone who worked hard because she understood how tough that job really was!
Danielle was excited to go on a two-week vacation to the Caribbean. She had convinced her father to take her shopping, even though she didn’t really need anything; she just loved spending time with him.
Unfortunately, her dad had to skip their lunch to handle some urgent matters. So, Danielle wandered around until she found a famous fast food restaurant. She ordered a burger, fries, a large soda, and an apple pie.
After getting her food, she walked back to her dad’s building, which had a nice lawn with trees, benches, and fountains. She sat down to eat while texting her friends on her phone.
When she finished, she wiped her mouth, crumpled the napkin, and put on her lipstick. Then she got up and walked away, leaving the trash on the bench.
A voice suddenly stopped her. “Excuse me, miss!” it said. “Please pick up your trash and throw it in the bin.”
Danie turned around and saw a thin old man in a janitor’s uniform who was sweeping the path. “Excuse me?” she asked. “Are you talking to ME?”
“Yes, young lady,” he replied. “This park is for everyone who works here, and it’s not fair to leave trash behind.”
“I don’t clean up!” Danie said proudly. “People clean up for me. People like you—the servant class. Isn’t that your job? So just do it!”
The elderly man turned red. “Young lady,” he said. “My job is to keep this building and garden clean, but what you did is rude…”
Danie interrupted him. “You work for my father, so you work for me! If I tell you to clean up, you clean up. If I tell you to lick my shoes, you do that too, or I’ll get you fired!”
Just then, Danie heard a loud voice: “DANIELLE!” She turned to see her father looking very angry. “Who do you think you are?” Jack Grobber asked. “How dare you treat this man poorly? He has worked for me for over 20 years, and he has a family!”
“Daddy?” Danie said in her sweetest voice. “Please don’t be mad! I’m so sorry!” But her father saw a hint of mockery in her smile. Danie thought she would get away with it, just like always.
“Apologize to Mr. Terence, Danielle,” Jack ordered. He watched as she turned to the janitor, trying to act charming, but he knew it was fake.
Jack thought, “It’s my fault. I have to fix this!” But how could he change a lifetime of being spoiled and teach her about respect and responsibility?
Then he had a great idea. “Mr. Terence, you look tired!” he said. “I think you need a vacation!”
Mr. Terence smiled and shook his head. “My wife says the same, Mr. Grobber, but I’m saving my vacation days for Christmas with the grandkids!”
“That’s okay, Mr. Terence,” Jack said. “I’m giving you two weeks off and an all-expenses-paid trip to the Bahamas for you and your wife!”
Mr. Terence was shocked. “Sir? The Bahamas? But who will do my job?”
“Don’t worry, Mr. Terence,” Jack said with a smile. “My daughter Danielle will be happy to do your job while you’re away to make up for how she treated you.”
“WHAT?” screamed Danie. “Are you crazy, Dad? I’m going on vacation!”
“Not anymore,” Jack said. “Mr. and Mrs. Terence will go instead, and you will take his place while he is away.”
“YOU CAN’T DO THIS TO ME!” Danie yelled. “I’m not a janitor! Cleaning toilets? Sweeping? Picking up trash? I won’t do it!”
“Yes, you will,” her father said coldly. “If you don’t, I’ll cut off your allowance and take away your convertible…”
“It’s MY car!” Danie cried.
“No, Danielle,” Jack said softly. “It’s MY car. I pay for it all. Everything you have is because of me. It’s time you learn how hard people work for every dollar.”
Danie knew her father well, and she could see in his eyes that she had crossed a line. He would not change his mind!
“You start on Monday,” Jack told her. Then he turned to Mr. Terence. “You should go home and pack! Enjoy your trip!”
On Monday morning, Danie showed up in her uniform, ready to clean and sweep. By the end of the day, she was exhausted, her pretty nails were ruined, and her soft hands were sore.
When Mr. Terence returned from the Bahamas with a nice tan, he told Mr. Grobber that Danielle had done a great job keeping everything clean—no trash in the garden!
From then on, Danie never disrespected anyone who worked hard because she understood how tough that job really was!
In-N-Out Stuns Fans with Controversial Announcement After 75 Years: A Bold Move of Genius
Few brands have the loyal following of In-N-Out Burger. If you live outside of California, it’s hard to really understand just how beIoved the brand is among its fans. If you live in California, it’s just a part of the experience. Until you leave, that is.
Most of that love comes from the fact that, as far as fast food goes, In-N-Out is about as good as it gets. Of course, a lot of its appeal also comes from the fact that the company’s 385 locations are located almost entirely in California and its neighboring states.
If, however, you live any further east of the Rockies, you’ve been out of luck. If that’s you, your only opportunity has been to find one when you travel west. Well, until now.
Last week, the company announced that it would be opening a corporate hub in Franklin, Tennessee, which will allow it to expand further east. In-N-Out also says it will be opening its first stores in the Nashville area by 2026.
If you’re a fan of animal-style fries, you understand that this is a big deal. It’s also a huge risk for the company and its brand. Here’s why:
This is a company that is fiercely opposed to change. It hasn’t added a menu item since 2018 (hot chocolate). It still sells just burgers, fries, soft drinks, and milkshakes. As a result, the restaurant is known for both fresh, great-tasting food and incredible customer service. I can think of only one other restaurant where you can get in a drive-thru line 30 cars deep and still have hot food in just a few minutes, and that one isn’t open on Sundays.
There is clearly a lot of demand for new locations. That seems like an argument for expanding to new states, but it’s also why the move is risky.
You see, over the past 75 years, In-N-Out has jeaIously guarded its brand. A big part of that has meant recognizing that fast growth isn’t everything if it means compromising quality. After all, quality is its brand.
In-N-Out only uses fresh, never-frozen ingredients–including its beef. That makes its burgers and fries taste better, but it also means the restaurant is limited in the areas it can serve.
The company also doesn’t franchise its locations. That has allowed it to maintain far more control over the level of service its restaurants provide, but has also meant it kept things close to home.
“You put us in every state and it takes away some of its luster,” said In-N-Out president Lynsi Snyder in a 2018 interview. She was right. Part of the reason the company’s burgers have such a loyal following is because they’re hard to get–especially if you live east of the Rocky Mountains.
It takes a lot of courage–if you think about it–to resist the temptation to grow at all costs. The thing is, most companies don’t consider that those costs are real, even if they aren’t immediately obvious. If the quaIity of your product gets worse the more customers you serve, you’re doing it wrong.
If, suddenly, there are In-N-Out Burger locations everywhere, it’s not as special. If you’re used to swinging by the Sepulvida location when you land at Los Angeles International Airport, and eating a Double-Double while watching planes land, it’s not quite as special an experience if you can get one on your way home from work.
On the other hand, there is value in meeting your customers where they are. In-N-Out is a restaurant, after all, not an amusement park. Sure, people look forward to eating there when they travel, but that doesn’t mean there isn’t room to grow–even if that means cautiously.
“Our Customers are our most important asset at In-N-Out, and we very much look forward to serving them in years to come, and becoming part of the wonderfuI communities in The Volunteer State,” said Synder in a statement. That’s an important acknowledgment–the part about customers being the company’s most important asset.
The interesting lesson here is that there is a balance between exclusivity and meeting your customers where they are. For a variety of reasons, In-N-Out has erred on the side of sticking close to home, even if that means it can’t serve all of its customers. That’s been a winning strategy so far, and I don’t think that will change just because it’s sIowly starting to open more locations farther east.
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