Long-haul flights can be uncomfortable without the added factor of confrontation. Unfortunately, one father-daughter duo had to deal with a cramped plane and a child whose parents neglected to control him on top of the discomfort of travel.
An airplane flying against a sunset background | Source: Shutterstock
A few years ago, during a long night flight back from India, a family found themselves embroiled in a conflict with the family sitting behind them. The father and his then-14-year-old daughter were seated in front of a trio: a couple and their son, who was approximately 9 or 10 years old.
The plane ascended into the night sky, but the tranquility of the journey was soon disrupted by the the little boy behind them repetitively kicking the daughter’s chair. Initially, the father addressed the issue with a polite request for the boy to cease his kicking. The boy stopped, but only for a short time before he started again.
An upset child on an airplane | Source: Shutterstock
In a strategic move, the father reclined his seat fully, disturbing the boy’s mother seated behind him. When the mom and her husband protested, seeking the intervention of a flight attendant, she asked if the man wanted to keep his seat reclined. The father responded in the affirmative and the flight attendant confirmed he could do as he pleased.
The couple then exchanged a few whispers, which led to their little boy no longer kicking the young girl’s seat. However, her father kept his seat reclined for an hour so that he could be sure the couple had learned their lesson.
An airplane passenger sleeping in a reclined seat | Source: Shutterstock
Many people were entertained by the story. One person suggested that the father should have waited until the couple had received drinks and then reclined his seat fully, causing the drinks to spill on them.
Another person shared that many people wouldn’t understand how something was impacting others until they were directly impacted by something themselves. The commenter shared that since the couple couldn’t feel their son’s kicks in the chair, they couldn’t care less about how it was affecting someone else. However, when their comfort was compromised, they knew they had to do something.
A frustrated male airplane passenger | Source: Shutterstock
Some people even shared similar stories to the one this poster shared. One woman shared that she had been on a flight on her way back from Egypt when a man was seated behind her. He was indignant that a woman should be sitting in front of him, which led to him aggressively kicking her seat each time she moved.
At one point, the woman leaned back slightly, prompting the man to call a flight attendant over. The man screamed that a woman shouldn’t be allowed into his space. He pushed her seat as hard as possible in an effort to straighten the seat and no longer have it near him.
A sleeping female passenger on a plane | Source: Shutterstock
The flight attendant told the man that the woman was allowed to lean her seat back if she wanted to. The woman’s husband offered to switch seats with her, but she remained steadfast in her resolve to stay in her seat for the seven-hour flight.
Another Reddit user shared that they were 18 when they traveled from the US to the UK. They sat in front of a child who was kicking their chair and causing general discomfort. The traveler politely turned to the child’s mom and asked if she could tell her child to stop kicking the seat.
A mischevious child on a plane | Source: Shutterstock
The child’s mother shrugged and said her child could do what he wanted to do. The commenter replied that they could also do what they wanted and that unless the mother wanted things to get ugly, she should reign her child in. The person said they would embarrass the woman if she did not control her child.
The mother seemed nonplussed, so the traveler stood up and shouted to the plane that they were having an issue with the child. They then asked if anyone else was experiencing the same issue or if the child’s mother just didn’t know how to parent. The woman became enraged, but the person did not care.
A sheepish woman avoiding eye contact | Source: Shutterstock
When the flight was over, the traveler walked into the airport and was greeted by their friends. The mother and her son walked past the group with their heads down, not saying anything.
While these parents didn’t know how to control their children on the plane, one mother was not even allowed to get on the plane with her child. Read the full story here.
This work is inspired by real events and people, but it has been fictionalized for creative purposes. Names, characters, and details have been changed to protect privacy and enhance the narrative. Any resemblance to actual persons, living or dead, or actual events is purely coincidental and not intended by the author.
The author and publisher make no claims to the accuracy of events or the portrayal of characters and are not liable for any misinterpretation. This story is provided “as is,” and any opinions expressed are those of the characters and do not reflect the views of the author or publisher.
In-N-Out Stuns Fans with Controversial Announcement After 75 Years: A Bold Move of Genius
Few brands have the loyal following of In-N-Out Burger. If you live outside of California, it’s hard to really understand just how beIoved the brand is among its fans. If you live in California, it’s just a part of the experience. Until you leave, that is.
Most of that love comes from the fact that, as far as fast food goes, In-N-Out is about as good as it gets. Of course, a lot of its appeal also comes from the fact that the company’s 385 locations are located almost entirely in California and its neighboring states.
If, however, you live any further east of the Rockies, you’ve been out of luck. If that’s you, your only opportunity has been to find one when you travel west. Well, until now.
Last week, the company announced that it would be opening a corporate hub in Franklin, Tennessee, which will allow it to expand further east. In-N-Out also says it will be opening its first stores in the Nashville area by 2026.
If you’re a fan of animal-style fries, you understand that this is a big deal. It’s also a huge risk for the company and its brand. Here’s why:
This is a company that is fiercely opposed to change. It hasn’t added a menu item since 2018 (hot chocolate). It still sells just burgers, fries, soft drinks, and milkshakes. As a result, the restaurant is known for both fresh, great-tasting food and incredible customer service. I can think of only one other restaurant where you can get in a drive-thru line 30 cars deep and still have hot food in just a few minutes, and that one isn’t open on Sundays.
There is clearly a lot of demand for new locations. That seems like an argument for expanding to new states, but it’s also why the move is risky.
You see, over the past 75 years, In-N-Out has jeaIously guarded its brand. A big part of that has meant recognizing that fast growth isn’t everything if it means compromising quality. After all, quality is its brand.
In-N-Out only uses fresh, never-frozen ingredients–including its beef. That makes its burgers and fries taste better, but it also means the restaurant is limited in the areas it can serve.
The company also doesn’t franchise its locations. That has allowed it to maintain far more control over the level of service its restaurants provide, but has also meant it kept things close to home.
“You put us in every state and it takes away some of its luster,” said In-N-Out president Lynsi Snyder in a 2018 interview. She was right. Part of the reason the company’s burgers have such a loyal following is because they’re hard to get–especially if you live east of the Rocky Mountains.
It takes a lot of courage–if you think about it–to resist the temptation to grow at all costs. The thing is, most companies don’t consider that those costs are real, even if they aren’t immediately obvious. If the quaIity of your product gets worse the more customers you serve, you’re doing it wrong.
If, suddenly, there are In-N-Out Burger locations everywhere, it’s not as special. If you’re used to swinging by the Sepulvida location when you land at Los Angeles International Airport, and eating a Double-Double while watching planes land, it’s not quite as special an experience if you can get one on your way home from work.
On the other hand, there is value in meeting your customers where they are. In-N-Out is a restaurant, after all, not an amusement park. Sure, people look forward to eating there when they travel, but that doesn’t mean there isn’t room to grow–even if that means cautiously.
“Our Customers are our most important asset at In-N-Out, and we very much look forward to serving them in years to come, and becoming part of the wonderfuI communities in The Volunteer State,” said Synder in a statement. That’s an important acknowledgment–the part about customers being the company’s most important asset.
The interesting lesson here is that there is a balance between exclusivity and meeting your customers where they are. For a variety of reasons, In-N-Out has erred on the side of sticking close to home, even if that means it can’t serve all of its customers. That’s been a winning strategy so far, and I don’t think that will change just because it’s sIowly starting to open more locations farther east.
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