Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
At the age of 4, she garnered the title “the most beautiful girl in the world” – Here’s how she looks at 20 years old
In a world where every child possesses a unique kind of beauty, there are some whose allure is so enchanting that they effortlessly claim the spotlight as the most beautiful children in the world. Thylane, a young girl whose mere presence stole the hearts of many, serves as a prime example of such captivating charm.
Right from her earliest days, Thylane’s distinctive grey eyes and curly locks cast a spell on all who beheld her. Even in her toddler years, her arresting features caught the attention of modeling scouts eager to work with her.
While countless individuals spend years navigating the complex terrain of the modeling world, striving to secure coveted roles in fashion shows, Thylane’s path unfolded with remarkable ease, her innate beauty acting as a key to unlock doors of opportunity.
By the tender age of 10, Thylane had already claimed the title of the world’s most beautiful child. She stood out among her peers as one of the rare few to grace the illustrious pages of Vogue and adorn the covers of esteemed magazines.
Yet, amidst the acclaim and adoration, Thylane’s family found themselves under scrutiny for introducing her to the world of modeling at such a young age. Many critics argued that instead of being thrust into the spotlight of photoshoots and fashion events, Thylane should have been free to revel in the joys of childhood, spending time with friends and frolicking outdoors like any other 10-year-old.
However, unmoved by the naysayers, Thylane’s parents stood firm in their convictions, steadfastly defending their choices in raising their daughter.
As Thylane’s star continued to rise, she ventured into the realm of acting, spurred on by the interest of numerous producers eager to collaborate with her.
After a brief foray into the world of cinema, Thylane found herself drawn back to her roots in the fashion and beauty industry once more.
Now a blossomed young woman, recent photographs depict Thylane alongside her beau amidst the picturesque landscapes of the south of France. The images captured during their romantic getaway reveal a deep and abiding affection between them, a testament to the love they share.
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